Yes — we offer free shipping on every order.

We currently ship within the United States only.

Most orders ship within 24 hours — including most custom
orders. A small selection of items may take 3–5 business days to process before
shipping. When this applies, we note it on the product page.

Yes — a few items require additional production time and may take 3–5 business days to process. When this applies, we note it on the product page.

Yes — expedited options may be available at checkout (depending on your order and address).

Shipping & Handling details are here:

https://brookandyork.com/pages/shipping-handling

Once your order ships, you’ll receive a shipping
confirmation email with tracking. You can also track your order anytime here:

https://brookandyork.com/pages/track-your-order

Check your spam/junk folder first. If you still don’t see it, email [email protected] with your order number and we’ll help.

Yes — carriers sometimes take 24–48 hours to scan packages into their system. If it hasn’t updated after that, contact us and we’ll look into it.

If your tracking shows "Delivered" but you don’t see your package, please contact [email protected] with your order number and delivery address — we’ll help.

Carrier delays can happen, especially during peak shipping periods. If your tracking hasn’t updated for several business days, contact us at [email protected] and we’ll assist.

Return eligibility, timing, and exclusions are outlined here:

https://brookandyork.com/pages/return-exchange-instructions

Follow the steps listed here:

https://brookandyork.com/pages/return-exchange-instructions

Personalized/engraved items may have special restrictions. Please refer to the Return & Exchange Instructions page for the most accurate eligibility details:

https://brookandyork.com/pages/return-exchange-instructions

Refund timing depends on when your return is received and processed. For the most current guidance, reference the Return & Exchange Instructions page linked above.

If you need an address update, contact us as soon as possible at [email protected]. Once an order is in processing/production, changes may not be possible.

If you need to update personalization, contact us as soon as possible at [email protected]. Changes aren’t guaranteed once production begins.

If you need to cancel, contact us immediately. We’ll do our best to help, but cancellations aren’t guaranteed once processing has begun — especially for custom items.

Yes — every order comes with a gift box.

Yes — we offer gift wrapping for an additional fee. Gift wrap can be added on product pages or in your cart.

Yes — you can add a gift message when selecting the gift wrap option.

Yes — you can ship to any address at checkout.

No — prices are not included on the packing slip.

Materials vary by style. Please check the product description on each item page for the most accurate information.

Yes — our jewelry is nickel-free.

A few simple tips:

• Store pieces dry and separately to avoid scratching
• Avoid water, lotions, perfumes, and cleaning products when possible
• Use a soft cloth to gently clean after wear

All jewelry can show wear over time depending on how it’s worn and stored. Following the care tips above helps keep pieces looking their best.

We’re sorry! Please email [email protected] and we’ll help get it fixed. Including your order number and a photo of the issue helps us assist faster.

You’ll see all available payment methods at checkout.

Checkout typically allows one promo code at a time, unless otherwise stated.

Common reasons:

• Code expired or is not active yet
• Exclusions apply (sale items, certain collections, etc.)
• Only one code can be used at checkout

If you still need help, email [email protected].